Executive summary report

Executive Summary Report: [Customer] Executive Summary Report
Created: 12:28:53 23-May-07
For all machines in the group [Customer]
For data collected in the last 7 days
Client Information
Contact Person [Contact]
IT Manager [IT Manager]
Servers Managed 6
Workstations Managed 28
Total Systems Managed 34
System Activity Last 30 Days
Patch Scans Completed276
Patches Installed293
Audits Completed313
Ticket Status
Tickets Created Last 7 Days 9
Total Tickets Past Due 0
Tickets Closed Last 7 Days 0
Total Open Tickets3
Total Closed Tickets12
Disk Space Used
Network Health Score
Patch Score56%* 1/6
OS Score95%* 1/6
Disk Score88%* 1/6
Ticket Score96%* 1/6
Event Log Score99%* 1/6
Alarm Score100%* 1/6
 89%
Operating Systems
Patch Status
Alarm Notifications
AlertApplication Change6
AlertEvent Log3
AlertLAN Watch1
AlertAgent Offline36
AlertAgent Online36
AlertPatch Install Failed7
No System Alarms Found0
No SNMP Alarms Found0
No System Check Alarms Found0
License Summary
Servers
Windows 2000 Advanced Server Service Pack 4 Build 2195  1
Windows 2000 Server Service Pack 4 Build 2195  2
Windows 2003 Server R2 Standard Edition Service Pack 2 Build 3790  1
Windows 2003 Server Standard Edition Service Pack 2 Build 3790  2
Total 6

Workstations
Windows Vista Ultimate Edition Build 6000  1
Windows XP Professional Edition Service Pack 2 Build 2600  27
Total 28

Microsoft Office Licenses 
Office 2007 1
Office 2003 6
Office XP 21
Office 2000 0
Office 97 0
Total 28
How To Read This Report:
System Activity
  • Patch Scans Completed – The total number times machines have been scanned for installed and missing security patches.
  • Patches Installed – The total number of security patches that have been installed on machines.
  • Audits Completed – The total number of times machines have been audited for hardware and software changes.
  • Backups Completed – The total number of times machines have been successfully backed up.
Ticket Status This section provides a quick overview on the status of Help Desk Tickets. A good status indication is that there are no overdue tickets and more closed tickets than open tickets.
Disk Space Used Displays the percentage of hard drive space used on either all machines or just servers. These relate to network drives or shared folders. A good status indicator is that the space used is less than 60%.
Network Health Score This is a weighted average calculation that provides an At a Glance overall all network health score. Individual items are scored 0% (lowest) to 100% (highest). Scores are totaled, averaged and weighted to generate a percentage.
Operating Systems Displays the different Windows operating system platforms installed on machines in the network. A good status indicator is that all mission critical machines or server have Windows 2000 or higher installed.
Patch Status Displays the current amount of patches needing to be installed on machines in the network. A good status indicator is zero un-scanned machines and a very low number of machines missing patches.
Alarm Notifications Displays the total number of each alarm notification generated. Alarms are not generally bad or good. Alarms are the result of proactive monitoring of key system elements. Alarms provide the basis for behind the scene actions that keep the network healthy and operational.
License Summary Displays the total of all Microsoft Server, Workstation and Office licenses.